Pre Christmas is sold on a per day basis, with evening meals offered on some nights, at a reduced rate, as we will be training the new staff! The slopes will be very quiet (possibly limited) but the service at Chalet Heidi should be as other weeks.
Notes: FULL !
New Year week is special at Chalet Heidi. As well as the Chalet being decorated in traditional Christmas decor, we also serve the full Christmas works on New Year's Day, everyone eats together, pulls crackers and celebrates Christmas. On New Years Eve we drink bubbly whilst enjoying the fireworks at midnight!
Offers are made according to availability at the time of the offer. Availability changes frequently and offers not “held open” may not be available later.
Guests may request that an offer be “held open” for 10 calendar days.
To accept an offer, a deposit of £50 or 50 Euro must be paid.
After an offer has been “held open” for 10 days without the receipt of a deposit, the available accommodation will be offered to other enquirers.
The above conditions apply to ALL requests for accommodation, be they from new enquirers, previous guests or friends.
We would really appreciate that enquirer’s reply to our offers if only to let us know that it has not been accepted.
Once a deposit has been received the booking will be confirmed by us. Once confirmed, the client can consider the booking secure.
Full payment is due a minimum of 6 weeks before arrival.
Non payment of any balance outstanding by the due date may be considered as a cancellation
Cancellation by the client - charges:
In the event that we have to cancel a booking, we will do our upmost to find alternative accommodation in the SkiWelt area. Should we be unable to do so, we will make a full refund of all monies paid to us.
Deposits are not refundable within 3 months of the date of arrival. In the event of a very early cancellation we may, at our discretion, allow the booking deposit to be used for a holiday on another date, but only if we find alternative guests to fill the original booking and we may charge an administrative fee. Deposits retained and put towards a holiday on another date must be used within 15 months.
Any cancellations or changes to a booking should be reported to us asap by email or in writing. We will do our upmost to accommodate your requirements.
Clients are strongly advised to arrange holiday insurance in advance and ensure such insurance covers all activities likely to be encountered.
We ask that clients complete a booking form asap after the booking is confirmed. This helps us to ensure the correct rooming is allocated and that we are aware of any other requirements eg dietary requirements.
Children under 5 will always be expected to share a room with the accompanying adult(s). Older children may be expected to share a room with the accompanying adult(s).
Methods of payment, with our account details, will be sent once an offer has been accepted.
A deposit will be considered paid once the money appears in our account.
Payment for items pre-booked through us (eg ski hire, lift passes) and bar tabs, can be paid in any of the following ways:
Please note that ALL payments for pre-booked items will be charged in Euro at the rate in effect at that time. We will endeavour to keep our web prices up-to-date but can not guarantee they will always be so
Chalet Heidi are happy to pre-arrange all your Lift Pass and Ski School requirements in advance. This saves you the time and effort of sorting things out on arrival or, even worse, on the morning of your first day on the piste!
Guests who arrange their lift pass or ski school in advance, or hire equipment from "Billy's", pay the cost, in Euro, at the end of their holiday We only charge our guests the same amount that they would pay themselves in resort. Pre arranging everything in advance is, therefore, worth doing as everything will be sorted before your arrival.
All your lift passes can be bought for you in advance. We will send you a form asking what you would like and they will be ready when you arrive.
Chalet Heidi uses "Alpin Sport Shop Rainer" for all pre booked equipment rental. The shop, run by "Billy", is located in the centre of Scheffau, just 3 minutes walk from Chalet Heidi. The staff speak good English and provide good modern equipment.
Chalet Heidi guests receive a 15% discount on the brochure prices. If hiring equipment from "Billy's", Chalet Heidi staff will be around to help and advise.
There are several other options for hiring equipment:
Hansis Sport Shop - for guests who like to leave all their equipment next to the main gondola, Hansis Sport Shop includes overnight storage in the price. However, Chalet Heidi does provide heated boot storage and secure ski storage.
Sport Gatt - another good value option is Sport Gatt who provide excellent equipment and are located 300m from the main gondola. They also have a fantastic boot fitting service. A luxury for those with "difficult" feet!
Chalet Heidi uses both "Ingrid Salvenmoser Ski Schule" and "Scheffau Ski Schule". Both ski schools operate from Scheffau, and both have English speaking instructors.
Skischule Salvenmoser is run by Ingrid Salvenmoser, an ex member of the Austrian Ski Team and Olympic Bronze Medallist!! Guests may well consider Ingrid if they require all-day adult lessons or boarding lessons. Ingrid also offers half-day children's lessons. Morning lessons with Ingrid begin at 10am, but everyone meets up at the meeting place near the bottom of the main gondola at 9.30am Morning lessons finish at 12.30. Afternoon lessons begin at 1.30pm and finish at 3pm.
Scheffau Ski School is run by our neighbour Gerhard Told. The Kinder Schule has a particularly good reputation for its secure Kinder Kaiserland. Scheffau Ski School lessons begin at the top of the Brandstadl gondola. Morning lessons are 10am to 12. Afternoon lessons are 1.30pm to 3.30pm. Scheffau Ski School has an office in the village, where Maria (who speaks perfect English) can see to your ski school needs.
For more information on Scheffau Ski School please see Gerhard's Web Site
SkiWelt is relatively low, but its snow record is very good. Being so much further east in the Alps, means Austrian resorts do not need to be situated at 2000m like those ugly French purpose built villages. Austrian ski resorts are generally traditional villages with charm and character. SkiWelt has 280km of piste (huge by any standard) and 200km are served by snow canons. For the majority of the season you can ski back to the bottom station at 700m.
Scheffau is approximately 1 hour from Salzburg and Innsbruck and 1hr 30mins from Munich. Transfers cost around 280 Euro (£230) return from Salzburg and Innsbruch. From Munich it costs about 500 Euro. Sounds expensive, but the taxis will carry up to 8 people. For guests travelling from Salzburg, we can recommend arranging your transfer through us. Our business friend, Theodor, has provided our guests with transfers for many years. For those travelling alone or couples, you may prefer to talk to us and we will try to arrange transfers with other guests to keep everyone's costs down. What ever your situation, you can talk to us and we will try to help with your transfer.
Children in Scheffau, and at Chalet, are particularly well catered for. The local ski school has programmes geared to children and has won awards for its Kinderschule. Chalet Heidi is family friendly and welcomes those with children of all ages. Children are welcome in our bar or may prefer to occupy themselves in the games room or watch a film in the TV room. There are activities for all to take part in including: Evening tobogganing; Candlelit tour of Scheffau; Sleigh rides; Ten pin bowling; Ski School presentation afternoon. Alternatively, families may prefer to use Chalet Heidi's facilities in the games/TV room, guests' lounge or the bar!
There are several bar/restaurants at the gondola station that provide the loud music Apres-Ski that so many of us enjoy after a hard day's skiing. Stay drinking too long and miss the last shuttle bus back to Scheffau is no problem, the walk is only 1km or a taxi is just 8 euro! Scheffau has several bar/restaurants which provide entertainment in the evening- For those who have the energy left, the "Biker Ranch" provides late night après-ski in Scheffau, Soll (about 5km away) has night clubs as does Ellmau (about 4km away) Taxi fares to & from these other villages are very reasonable.
Most of the Ski Instructors speak very good English, indeed some of them are English. Gerhard, the owner of Scheffau Ski School speaks perfect English and Sean (a popular instructor with our guests) is English. Ingrid, the owner of Salvenmoser Ski School, speaks excellent English as well as being an Olympic Bronze Medallist. Generally, most Austrians speak English
From Scheffau to Kitzbuhl is a long ski but any good intermediate skier could get there. Getting back again might be more of a problem! If a group of skiers wished to ski in Kitzbuhl, as one of the days ski guiding, Chalet Heidi staff would show the way over and arrange for transport back, thus enabling some time in Kitzbuhl for a look around or a drink or two in one of Kitzbuhl apres ski bars. For groups of skiers, we could organise a taxi around to Kitzbuhl for a days skiing together. SkiWelt, however, is bigger, better and prettier than Kitzbuhl!
There is a wealth of activities available other than skiing. Activities available in the winter include: Bowling, Cycling, Curling, Swimming, Rifle shooting, Nordic Walking, Tobogganing, Winter Walking and Sleigh rides. Non skiing guests can buy a non-skiing lift pass at greatly reduced prices and join their skiing friends in the Brandstadl, Tanzboden or Hartkaiser restaurants for lunch.
Absolutely NOT true!! Indeed, Austria is far cheaper than France and Switzerland. The mountain restaurants are very reasonably priced and you can buy a good lunch with a drink for less than 12 Euro. A pint of beer (lager) is around 3.80 Euro. Chalet Heidi has its own bar, with a pint of beer or a large glass of wine costing 3.40 Euro. Our soft drinks are only 2.00 Euro. Please note that as we are a licensed premises, guests should not consume their own drinks in the chalet's public areas. Guests are more than welcome to drink their own drinks in their rooms and balconies. (prices are approximate as of 2018)
SkiWelt is a fairly low resort, what are the snow conditions generally like?
How much are transfers from Salzburg, Innsbruck and Munich?
We have children, what are the facilities like for children?
What is the apres ski like in Scheffau?
Do the Ski School instructors speak English?
Kitzbuhl is linked to SkiWelt, is skiing to Kitzbuhl practical?
I don't ski, what other activities are available in the area?
We've heard Austria is very expensive for food and drink - is this true?
We will make every effort to ensure a smooth start to our guests' first day of skiing, often accompanying guests to the mountain and ensuring they get to their lesson on time. "Skiing Together" however, is for at intermediate, or better, skiers capable of skiing red runs in any condition. We do not instruct our guests and we are not responsible for their safety on the mountain. Clearly, if there is a problem, we will do whatever we can to help, but ultimately our aim is to show our guests around the vast SkiWelt area, pointing out pistes, lifts and restaurants that we recommend. When "Skiing Together" we will always adjust the skiing to the ability of the group on the day.
**Chalet Heidi's Saunas, Hot Tub and fitness room are only for use by adults.
*Early tea for younger children. Children under 13 are not entitled to the full adult 4 course meal with tea and coffee, and may be expected to have an early meal. Children 13 to 16 may choose
Ski Welt is Austria's largest "lift linked" ski resort (ie you do not need to use a bus to link to the satellite villages), with 280km of piste. 200km of which are served by over 1500 snow canons. The pistes cater very well for complete beginners through to advanced intermediates. For advanced skiers there are "ski routes" available, some challenging black runs, and the possibility of a day out on Kitzbuhl's slopes. The resort has won numerous awards particularly for its piste preparation and family friendliness. Skiwelt's pistes are generally tree lined and because the pistes are on Alpine Meadows, they do not need the same depths of snow that ugly French resorts require to cover up the rocks beneath!!
Apres Ski bars are based at the foot of the main gondolas and provide daily entertainment and music. The "Village Pub" in Scheffau provides evening drinking or you can simply relax in Chalet Heidi's bar with the other guests. For those who enjoy a bit of "night-life", Soll and Ellmau (5km either side of Scheffau) both have clubs which stay open later often with live bands playing.
Chalet Heidi provides "Catered Chalet" accommodation 300m from the centre of Scheffau. All rooms have en-suite facilities, TV, balcony, clock radio with iPod dock, Broadband Internet, Internet telephone, WiFi Internet and hair drier. The large dining room includes a bar, TV and DVD, and a rear patio overlooking the ski resort. Downstairs Chalet Heidi has a games room, TV room with a massive new HD TV , and games including table tennis, pool, XBox and table football - ideal for leaving the kids in whilst you relax and socialise in the bar above. Also down stairs is a well equipped fitness room, two saunas, a hot tub, a heated ski/boot room with heated boots racks. Upstairs, guests have the use of a kitchen, where tea and coffee can be made all day, and a lounge with a wood burning stove and music centre.
Chalet Heidi is located 3 minutes walk from the centre of Scheffau, from where a piste connects us to the main gondolas into SkiWelt. The ski bus stop is just 75m from Chalet Heidi's front door. The bus journey takes just 4 minutes. For guests using their cars, there is extensive free parking next to the gondolas.
Apres Ski bars are based at the foot of the main gondolas and provide daily entertainment and music. The "Village Pub" in Scheffau provides excellent evening drinking or you can simply relax in Chalet Heidi's bar with the other guests.
Other facilities include: A large reception with friendly staff and a guest computer; Parking for 10 cars; Garden terrace for socialising on those hot March/April afternoons.
Every year we try to improve Chalet Heidi and the services/facilities we offer. Many changes are made as a result of what our guests have suggested, other are renovations and modernisations. In the house you can see what has happened at Chalet Heidi over the last 4 years and also what improvements Ski Welt have made to the ski resort.
Ski Bus almost to Chalet Heidi's door !!
Ellmau gets a new 10-man gondola to replace the funicular railway. Heated, fast and with WiFi !!
New Jochbahn chair lift. 8-seater, fastest chairlift in the world and now twice as long.
As requested by guests - black out curtains in east and south facing bedrooms.
Room 4 and room11 redecorated and new carpets.
New LED lighting in bathrooms, for a faster brighter light and smaller electricity bills!!
New, higher speed, wireless Internet throughout Chalet Heidi.
Room 12 - Completely refurbished
Safer surfing for children with a new firewall blocking unsuitable content.
Additional ski guiding planned for blue/light red skiers, who prefer a more leisurely pace and more chocolate stops!
Red 71 (God's Piste) gets a new high speed 8-Seater Heated Chairlift.
New 1.2km Piste in Hochbrixen
Room 10 gets a new bathroom with large shower area.
Many rooms upgraded with a "Smart TV".
New "Kaiser Alm" bar opening in Scheffau.
No more "road crossings" on Going Valley run.
Room 5 renovated with a completely new bathroom.
Room 7 renovated with a completely new bathroom.
New 55" screen TV in the TV room with inputs for guests' devices.
New sofas in the Guests' Lounge.
New heated ski/boot lockers at the main gondola.
Blackout curtains now in all rooms.
New 10-person gondola in Hoch Soell
Chalet Heidi is operated by Michael and Caroline Phelan GnbR, an Austria registered company, VAT no. ATU 62883605 GDPR 2018