Chalet Heidi

Skiing, Snowboarding & Summer Holidays

 in Scheffau, Tirol, Austria

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Our Winter 2019/20 Prices - PLEASE NOTE PRICES ARE IN EURO


Completely Full  Some Rooms Available Lots of Rooms Available


Arriving on:

  • The above prices are per person based on two adults sharing an Austrian twin room.  Children may be required to share a room with their parent(s)
  • Children under 5 are free (cots available on request) and would be expected to share a room with their parent(s) Offer limited to one free child per family. Further under 5's at a reduced rate.
  • Group discount - for details please contact us.
  • There are no supplements for single adults in a single room. Adults requiring a room to themselves when no single rooms are available may be required to pay a 25% surcharge. This surcharge will only be charged when such room usage prevents a subsequent booking.
  • Please contact us regarding sole occupancy.
  • Prices are subject to variation

Conditions of an Offer


Offers are made according to availability at the time of the offer.  Availability changes frequently and offers not “held open” may not be available later.

Guests may request that an offer be “held open” for 10 calendar days.

To accept an offer, a deposit of £50 or 50 Euro must be paid.

After an offer has been “held open” for 10 days without the receipt of a deposit, the available accommodation will be offered to other enquirers.

The above conditions apply to ALL requests for accommodation, be they from new enquirers, previous guests or friends.

We would really appreciate that enquirer’s reply to our offers if only to let us know that it has not been accepted.


Conditions of a Booking


Once a deposit has been received the booking will be confirmed by us.  Once confirmed, the client can consider the booking secure.

Full payment is due a minimum of 6 weeks before arrival.

Non payment of any balance outstanding by the due date may be considered as a cancellation

Cancellation by the client - charges:

  • Greater than 3 months before date of arrival                    Administration charge (£25/25 Euro per person)
  • Greater than 6 weeks before date of arrival                      Original deposit
  • 4 to 6 weeks before date of arrival                                     40% of total agreed price
  • 1 to 4 weeks before date of arrival                                     70% of total agreed price
  • Later  than 1 week before date of arrival                            90% of total agreed price


In the event that we have to cancel a booking, we will do our upmost to find alternative accommodation in the SkiWelt area.  Should we be unable to do so, we will make a full refund of all monies paid to us.

Deposits are not refundable within 3 months of the date of arrival.  In the event of a very early cancellation we may, at our discretion, allow the booking deposit to be used for a holiday on another date, but only if we find alternative guests to fill the original booking and we may charge an administrative fee. Deposits retained and put towards a holiday on another date must be used within 15 months.

Any cancellations or changes to a booking should be reported to us asap by email or in writing.  We will do our upmost to accommodate your requirements.


Other information


Clients are strongly advised to arrange holiday insurance in advance and ensure such insurance covers all activities likely to be encountered.

We ask that clients complete a booking form asap after the booking is confirmed.  This helps us to ensure the correct rooming is allocated and that we are aware of any other requirements eg dietary requirements.

Children under 5 will always be expected to share a room with the accompanying adult(s).  Older children may be expected to share a room with the accompanying adult(s).


Payment Details


Methods of payment, with our account details, will be sent once an offer has been accepted.

A deposit will be considered paid once the money appears in our account.

Payment for items pre-booked through us (eg ski hire, lift passes) and bar tabs, can be paid in any of the following ways:

  • Cash (Euro only)
  • Maestro, V-Pay and certain other debit cards - no charge
  • We accept Visa credit or debit cards and Mastercard credit or debit cards- no charge

Please note that ALL payments for pre-booked items will be charged in Euro at the rate in effect at that time.  We will endeavour to keep our web prices up-to-date but can not guarantee they will always be so



Lift Passes, Equipment Hire & Ski School


Chalet Heidi are happy to pre-arrange all your Lift Pass and Ski School requirements in advance.  This saves you the time and effort of sorting things out on arrival or, even worse, on the morning of your first day on the piste!

Guests who arrange their lift pass or ski school in advance, or hire equipment from "Billy's", pay the cost, in Euro, at the end of their holiday  We charge our guests the same amount that they would pay themselves in resort.  Pre arranging everything in advance is, therefore, worth doing as everything will be sorted before your arrival.

Lift Passes


All your lift passes can be bought for you in advance.  We will send you a form asking what you would like and they will be ready when you arrive.


Click here to see all Lift Pass Prices


Equipment Hire


Chalet Heidi uses "Alpin Sport Shop Rainer" for all pre booked equipment rental. The shop, run by "Billy", is located in the centre of Scheffau, just 3 minutes walk from Chalet Heidi. The staff speak good English and provide good modern equipment.


Click here to see Billy's Equipment Prices


Chalet Heidi guests receive a 15% discount on the brochure prices.  If hiring equipment from "Billy's", Chalet Heidi staff will be around to help and advise.

There are several other options for hiring equipment:

Hansis Sport Shop - for guests who like to leave all their equipment next to the main gondola, Hansis Sport Shop includes overnight storage in the price.  However, Chalet Heidi does provide heated boot storage and secure ski storage.

Sport Gatt - another good value option is Sport Gatt who provide excellent equipment and are located 300m from the main gondola.  They also have a fantastic boot fitting service. A luxury for those with "difficult" feet!

Ski School


Chalet Heidi uses both "Ingrid Salvenmoser Ski Schule" and "Scheffau Ski Schule".  Both ski schools operate from Scheffau, and both have English speaking instructors.


Skischule Salvenmoser is run by Ingrid Salvenmoser, an ex member of the Austrian Ski Team and Olympic Bronze Medallist!!  Guests may well consider Ingrid if they require a private lesson or a lesson customised to specific requirements.


For more information on Salvenmoser Ski School please see Ingrid's Web Site


Scheffau Ski School is run by our neighbour Gerhard Told. The Kinder Schule has a particularly good reputation for its secure Kinder Kaiserland.  Scheffau Ski School lessons begin at the top of the Brandstadl gondola.  Morning lessons are 10am to 12.  Afternoon lessons are 1.30pm to 3.30pm.   Scheffau Ski School has an office in the village, where Maria (who speaks perfect English) can see to your ski school needs.


For more information on Scheffau Ski School please see  Gerhard's Web Site


We understand getting the most suitable ski school and instructor is important, especially for children. Please do not hesitate to talk to us about ski school.  We will tell you all we know!


Our Answers !

Frequently Asked Questions - Winter

What's included in the above prices


  • 7 Days accommodation with daily buffet breakfast including a "hot option"
  • 6 Nights with 4-course evening meal (starter, main, dessert, cheese & biscuits) plus tea or coffee*
  • Help and advice on flights, transfers, driving, ski hire, ski school, lift passes. Welcome drink, introductory chat and help getting your holiday off to a good start.
  • Afternoon "tea & cakes" from 4.30pm to 5.30pm
  • "Skiing Together" on 2 days (see note below)
  • Tea & coffee facilities available all day.
  • Use of the chalet facilities**
  • A pleasant stay with pleasant staff.

What's not included in the above prices


  • Air travel or transfers.
  • Ski equipment hire.
  • Lift pass.
  • Insurance.
  • Drinks with meals
  • Skiing or snowboarding lessons.


We will make every effort to ensure a smooth start to our guests' first day of skiing, often accompanying guests to the mountain and ensuring they get to their lesson on time.  "Skiing Together" however, is for at intermediate, or better, skiers capable of skiing red runs in any condition.  We do not instruct our guests and we are not responsible for their safety on the mountain. Clearly, if there is a problem, we will do whatever we can to help, but ultimately our aim is to show our guests around the vast SkiWelt area, pointing out pistes, lifts and restaurants that we recommend. When "Skiing Together" we will always adjust the skiing to the ability of the group on the day.


**Chalet Heidi's Saunas, Hot Tub and fitness room are only for use by adults.

*Early tea for younger children. Children under 13 are not entitled to the full adult 4 course meal with tea and coffee, and may be expected to have an early meal. Children 13 to 16 may choose


What's New at Chalet Heidi and Ski Welt?

SkiWelt - Austria's 2nd Largest Lift Connected Ski Resort

SkiWelt's well groomed pistes

Ski Welt is Austria's 2nd largest "lift linked" ski resort (ie you do not need to use a bus to link to the satellite villages), with 284km of piste. 200km of which are served by over 1700 snow canons. The pistes cater very well for complete beginners through to advanced intermediates. For advanced skiers there are "ski routes" available, some challenging black runs, and the possibility of a day out on Kitzbuhl's slopes. The resort has won numerous awards particularly for its piste preparation and family friendliness.  Skiwelt's pistes are generally tree lined and because the pistes are on Alpine Meadows, they do not need the same depths of snow that ugly French resorts require to cover up the rocks beneath!!

Apres Ski bars are based at the foot of the main gondolas and provide daily entertainment and music. The "Schuster Bar" in Scheffau provides evening drinking or you can simply relax in Chalet Heidi's bar with the other guests.  For those who enjoy a bit of "night-life", Söll and Ellmau (5km either side of Scheffau) both have clubs which stay open later often with live bands playing.

If you would like to make a booking or contact us for more information CLICK HERE

Chalet Heidi provides "Catered Chalet" accommodation 300m from the centre of Scheffau. All rooms have en-suite facilities, TV, balcony, clock radio with iPod dock, Broadband Internet, Internet telephone, WiFi Internet and hair drier. The large dining room includes a bar, TV and DVD, and a rear patio overlooking the ski resort.  Downstairs Chalet Heidi has a games room, TV room with a massive new Smart TV , and games including table tennis, pool, XBox and table football - ideal for leaving the kids in whilst you relax and socialise in the bar above.  Also down stairs is a well equipped fitness room, two saunas, a hot tub,  a heated ski/boot room with heated boots racks.  Upstairs, guests have the use of a kitchen, where tea and coffee can be made all day, and a lounge with a wood burning stove and music centre.

Chalet Heidi is located 3 minutes walk from the centre of Scheffau, from where a piste connects us to the main gondolas into SkiWelt.  The ski bus stop is just 75m from Chalet Heidi's front door.  The bus journey takes just 4 minutes.  For guests using their cars, there is extensive free parking next to the gondolas.

Chalet Heidi in Winter - Skiing and Snowboarding Holidays in

SkiWelt - Austria's 2nd Largest Ski Resort


Please click on the snowflakes to view more information

Apres Ski bars are based at the foot of the main gondolas and provide daily entertainment and music. The "Schuster Bar" in Scheffau provides excellent evening drinking or you can simply relax in Chalet Heidi's bar with the other guests.

Other facilities include: A large reception with friendly staff; Parking for 10 cars; Garden terrace for socialising on those hot March/April afternoons.

What's New at Chalet Heidi and Ski Welt?


Every year we try to improve Chalet Heidi and the services/facilities we offer.  Many changes are made as a result of what our guests have suggested, other are renovations and modernisations.  In the house you can see what has happened at Chalet Heidi over the last 4 years and also what improvements Ski  Welt have made to the ski resort.


Chalet Heidi is operated by Michael and Caroline Phelan GnbR, an Austria registered company, VAT no. ATU 62883605 GDPR 2018